Privacy Policy

Last updated: May 30, 2026

Snaplora ("Snaplora", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, share, store, retain, and protect information when you use our mobile application, websites, servers, and related services.

By using Snaplora, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the app.

1. Information We Collect

1.1 Account, Device, and Technical Information

We may collect limited account, device, and technical information, including an anonymous user identifier, app version, build version, bundle identifier, device model, operating system version, locale, time zone, screen information, network status, crash or diagnostic information, and server request metadata. We use this information to operate the app, provide account continuity, secure the service, troubleshoot errors, and improve performance.

1.2 User Content (Photos, Videos, Prompts, and Generated Results)

Snaplora allows you to upload, select, or provide photos, images, videos, text prompts, and template choices to create AI-generated images or videos. Uploaded photos, images, and videos may contain faces or other personal information. User content is processed only for the purpose of providing the AI features you request, such as AI image generation, AI video generation, image-to-video generation, image-to-image generation, and creative template effects.

We do not use your uploaded photos, images, videos, prompts, or generated results to identify you, profile you, or make decisions about you. We do not sell your user content.

1.3 Face Data

When you use AI image, AI video, image-to-video, image-to-image, face-related template, or similar creative generation features, Snaplora may process images or videos that contain facial information. We collect and use face data only as follows:

• What we collect: We collect images or videos that you upload, select, or provide and that may contain your face or the face of others, solely for the purpose of providing the AI generation feature you request.
• How we use it: Face data is used exclusively to perform the requested AI image, AI video, image-to-video, image-to-image, or creative template feature. We do not use face data for biometric identification, facial recognition, identity verification, profiling, advertising targeting, or any purpose other than delivering the service you requested.
• Disclosure and sharing: We do not sell, rent, or share face data for advertising or cross-context behavioral tracking. Face data may be disclosed only to our own servers and to contracted service providers that process data on our behalf solely to provide the requested AI generation feature, hosting, storage, security, or technical support.
• Third-party AI processing: If a requested feature requires AI model infrastructure operated by a third-party AI processing provider, images, videos, prompts, and facial information contained in that content may be sent to that provider only after you choose the feature, provide the content, and tap the generation action. Such providers are permitted to process the content only to deliver the requested result and must provide privacy and security protections at least equivalent to those described in this Privacy Policy.
• Storage: Face data, as part of uploaded images or videos, is stored temporarily on our own servers or on storage infrastructure controlled by our service providers when necessary for upload, processing, task history, result delivery, security, or troubleshooting. Face data is not stored for biometric identification or facial recognition.
• Retention: Face data is processed temporarily. When processed on our servers or service-provider infrastructure, uploaded images and videos containing face data are automatically deleted within 7 days after processing completion unless you request earlier deletion or a longer period is required for security, fraud prevention, legal compliance, or dispute resolution. You may request deletion at any time as described in Section 6, and we will process deletion requests within 30 days.

Face data collection, use, disclosure, sharing, storage, and retention are explained in this Section and in Sections 3, 4, 5, 6, and 7 of this Privacy Policy.

1.4 Photo Library Access

Snaplora may request access to your photo library so you can choose images or save generated AI images or videos. We access only the items you select or save, subject to the permissions you grant through iOS. You can change photo permissions in your device settings.

1.5 Purchases, Subscriptions, and Credits

Snaplora offers subscriptions and credit purchases through Apple in-app purchase. We may collect product identifiers, transaction identifiers, subscription status, entitlement status, purchase verification data, credit balance information, and related records needed to deliver paid features, verify purchases, restore purchases, prevent fraud, and provide support. Payment processing is handled by Apple, and we do not receive your full payment card information.

1.6 Analytics, Advertising Identifier, and Attribution

With your permission where required by Apple's AppTrackingTransparency framework, Snaplora may access the device advertising identifier (IDFA) for advertising attribution, campaign measurement, and advertising performance analysis. We may also collect app event data, such as app activation, registration, subscription events, purchase events, feature usage, and diagnostic events. You can choose whether to allow tracking when the iOS permission prompt is displayed, and you can change your tracking preferences in iOS Settings.

1.7 Feedback and Support Information

If you contact us, submit feedback, or request support, we may collect the content of your message, complaint type, user identifier, app version, submission time, and related technical information needed to respond to your request.

2. How We Use Information

We use the information we collect for the following purposes:

• To provide AI image, AI video, image-to-video, image-to-image, and creative template generation features.
• To upload, process, store temporarily, and deliver user-requested generated results.
• To maintain task history, credits, subscriptions, purchase restoration, and entitlement status.
• To authenticate users, maintain sessions, and protect accounts and services from abuse.
• To improve app stability, functionality, content quality, and user experience.
• To measure advertising performance and attribution when permitted by the user.
• To provide customer support, respond to feedback, and process data deletion requests.
• To comply with legal obligations, enforce our terms, and prevent fraud or security incidents.

3. AI Image and Video Processing

Snaplora uses AI technology to generate images and videos based on your uploaded photos, videos, prompts, and selected templates. Your user content may contain facial information required to generate visual effects or AI-generated results.

We obtain your permission for this processing through your deliberate action: selecting a feature, uploading or choosing content, entering prompts where applicable, and tapping the generation button. We do not send user content for AI processing unless you initiate a generation request.

Third-party AI processing providers are required to process your content only on our instructions, protect it using appropriate technical and organizational measures, and provide privacy protections at least equivalent to those described in this Privacy Policy. They are not permitted to use your user content or face data for their own advertising, profiling, biometric identification, or unrelated model-training purposes.

4. Disclosure and Sharing

We do not sell your personal information, user-generated images, images containing faces, videos, prompts, generated results, or face data. We do not share your content for third-party advertising or cross-context behavioral tracking.

We may disclose or share information only in the following limited circumstances:

• AI processing providers: User content, including photos, videos, prompts, and images containing faces, may be shared with contracted AI processing providers only when needed to generate the result you request.
• Cloud hosting and storage providers: User content and technical data may be processed by hosting, database, storage, and serverless infrastructure providers used to operate Snaplora.
• Analytics and attribution providers: Limited event data, advertising identifier data where permitted, purchase event data, and device information may be shared with analytics or attribution providers, such as Meta/Facebook services, to measure app events and advertising performance. These providers do not receive user photos, videos, prompts, generated results, or face data used for AI generation.
• Apple and StoreKit: Purchase and subscription information is processed through Apple in-app purchase and StoreKit for payment, subscription, and purchase verification.
• Legal and safety purposes: We may disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect rights, safety, security, prevent fraud, or enforce our terms.
• Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate privacy protections.

5. Data Retention

We retain information only for as long as reasonably necessary to provide the app, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

• User uploaded photos, videos, and prompts: Uploaded photos, videos, prompts, and other user content are processed temporarily to create requested results and are automatically deleted from our servers within 7 days after processing completion unless a shorter deletion period is requested by the user or a longer period is required for security, fraud prevention, legal compliance, or dispute resolution.
• Face data and media content: Images and videos containing facial information that are processed for AI features are automatically deleted from our servers and service-provider infrastructure within 7 days after processing completion. Users may request deletion at any time as described in Section 6, and we will process deletion requests within 30 days.
• Generated results and task history: Generated output URLs, task status, credit usage, and task history may be retained while needed to display your history, deliver results, support account features, or troubleshoot service issues. You may request deletion of this information.
• Purchase and subscription records: Transaction identifiers, entitlement records, and purchase verification data may be retained as needed to provide paid features, restore purchases, prevent fraud, keep accounting records, and comply with legal obligations.
• Analytics, diagnostics, and logs: Technical logs, analytics events, crash records, and security records may be retained for a limited period needed for service reliability, fraud prevention, debugging, and security monitoring.
• Feedback and support records: Feedback messages and support records may be retained for as long as needed to respond to your request, improve the service, and maintain support history.

6. Your Choices and Deletion Rights

You may choose not to upload photos, videos, prompts, or other user content. If you do not provide user content, some AI generation features may not be available.

You may request access, correction, deletion, or restriction of your personal information by contacting us at pakuya8220@icloud.com. Please include the app name, your user identifier if available, and a description of the data you want deleted. We will process deletion requests within 30 days unless a longer period is required by law or we need additional information to verify or complete the request.

You can manage photo library permissions and tracking permissions in iOS Settings. You can restore purchases through Apple in-app purchase tools. You can delete locally stored generated files from your device at any time.

7. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, secure transport, limited retention, server-side protections, and provider safeguards.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.

8. Children's Privacy

Snaplora is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected, we will delete it as soon as reasonably possible.

9. International Processing

Your information may be processed and stored in countries or regions other than where you live. Privacy laws in those locations may differ from the laws in your jurisdiction. When we transfer or process information, we use safeguards designed to protect it in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of Snaplora after an update means you accept the revised Privacy Policy.

11. Contact Us